Terms of Use

1. General Provisions and Definitions

1.1. Parties

Service Provider: Sporara Teknoloji Ticaret Anonim Şirketi (the “Company”, “We”, “Our”)

Address: Halaskargazi Mahallesi Halaskargazi Caddesi No:4 D:5 Şişli/İstanbul

Email: [email protected]

Phone: 0 850 270 0 260

Affiliates: These Terms of Use apply to the services offered by Sporara Teknoloji Ticaret Anonim Şirketi and our affiliates.

1.2. Definitions

• Website: All digital platforms and websites operated by Sporara Teknoloji Ticaret Anonim Şirketi
• User: The natural or legal person who visits the website and uses our services
• Services: All corporate sports organization services offered by our Company
• Content: All text, images, video, audio and other materials on the website
• Account: The user account created by the User

1.3. Scope and Acceptance

These Terms of Use apply to all users who visit our website, use our services or place an order. By using our website or benefiting from our services, you are deemed to have accepted these terms. If you do not accept these terms, please do not use the website or benefit from our services.

2. Service Description and Scope

Our Company offers the following services in the field of corporate sports organization:

2.1. Core Services

• Sports Event Planning and Organization: Planning, coordinating and managing corporate sports events
• Team-Building Activities: Corporate team-building programs and activities
• Tournament Organization: Organizing and managing corporate sports tournaments
• Venue Booking: Sports facility and venue booking services
• Equipment Supply: Supply, rental and logistics services for sports equipment
• Referee and Technical Team Provision: Professional referee and technical team services
• Corporate Events: Corporate sports events and organizations
• Training Organizations: Sports training and workshop organizations
• Experience Organizations: Special sports experiences and activities

2.2. Support Services

• Event consultancy
• Participant management
• Result reporting and analysis
• Photography and video services
• Media and promotion services

3. User Obligations

When using the website and benefiting from our services, users accept the following obligations:

3.1. Providing Accurate Information

• Providing all personal and corporate information accurately, currently and completely
• Updating information in the event of any change
• The user is responsible for any consequences of providing incorrect or incomplete information

3.2. Account Security

• Keeping account information confidential and not sharing it with third parties
• Ensuring password security
• Immediately notifying us if a breach of account security is noticed
• The user is responsible for all transactions arising from a breach of account security

3.3. Compliance with Laws

• Compliance with the laws of the Republic of Türkiye and international legal norms
• Respect for copyrights, trademark rights and other intellectual property rights
• Not engaging in illegal activities
• Not infringing the rights of others

3.4. Use of the Website

• Using the website only for legal purposes
• Not engaging in activities that would disrupt, damage or hinder the operation of the website
• Not uploading malware, viruses or malicious code
• Not attempting to bypass the website’s security measures
• Not accessing the website with automated systems (bots, crawlers, etc.) except where permitted

3.5. Use of Content

• Respecting the copyright of content on the website
• Not copying, distributing or using content without permission
• Not using content for commercial purposes (except where expressly permitted)

4. Service Provider Obligations

Within the scope of providing services, our Company fulfils the following obligations:

4.1. Service Quality

• Professional and high-quality service delivery
• Providing experienced and trained staff
• Supplying safe and suitable equipment
• Event planning and coordination

4.2. Safety

• Taking safety measures at events
• Having a first-aid team on hand
• Preparing emergency plans
• Providing insurance coverage (where applicable)

4.3. Communication

• Evaluating customer requests in a timely manner
• Providing quotes and information
• Evaluating complaints and suggestions
• Providing customer support services

4.4. Privacy

• Protecting personal data in accordance with the KVKK
• Compliance with the Privacy Policy
• Taking data security measures

5. Order and Payment Terms

5.1. Order Process

• Orders can be placed via the website, by phone or by email
• Order confirmation occurs through acceptance of a quote or the signing of a contract
• Order details, pricing and payment terms are communicated to the customer before the order
• The Company reserves the right to accept or reject orders

5.2. Pricing

• Prices are those stated on the website or in quotes
• Prices may change without prior notice
• Prices in accepted quotes are valid throughout the contract term
• All prices include VAT (unless otherwise stated)

5.3. Payment Terms

• Advance Payment: Payment of the determined amount after order confirmation
• Partial Payment: Usually applied as 50% in advance and 50% after the organization
• Special Payment Plans: Flexible payment plans may be offered for large organizations
• Payment Methods: Bank transfer, EFT, credit card, cash (where applicable)
• Due Date: Payment must be made within the specified due period from the invoice date
• Late Interest: Statutory interest is applied to amounts not paid by the due date

5.4. Invoicing and Accounting

• Invoices are issued after order confirmation
• Invoice information is provided by the customer at the time of ordering
• Invoicing is carried out in accordance with the Tax Procedure Law and relevant legislation

6. Cancellation, Refund and Refund Terms

6.1. Right of Cancellation

• 7 Days or More: For cancellations made up to 7 days before the organization date, the full amount paid is refunded (excluding transaction fees)
• Between 3-7 Days: For cancellations made between 3-7 days before the organization date, 50% of the amount paid is refunded
• Less Than 3 Days: No refund is made for cancellations made less than 3 days before the organization date
• Force Majeure: In case of cancellation due to force majeure such as weather, natural disaster or epidemic, a full refund is made
• Company-Initiated Cancellation: A full refund is made in case of cancellation by our Company

6.2. Refund Process

• Cancellation requests must be made in writing (email, letter)
• Refund transactions are completed within 14 business days after the cancellation request is approved
• Refunds are made via the method of payment
• Bank transaction fees are borne by the customer

6.3. Service Changes

• Service changes can be made in line with the customer’s request
• If changes create a price difference, an additional fee may be charged
• Change requests must be made at least 7 days before the organization date

7. Limitations of Liability

7.1. Service Liability

Our Company is responsible for delivering services professionally. However, liability is limited in the following cases:

• Damages occurring despite following the customer’s instructions
• Force majeure (natural disaster, war, epidemic, etc.)
• Damages arising from third parties
• Damages arising from the customer’s fault
• Unforeseeable technical failures

7.2. Compensation for Damages

• Our Company’s liability is limited to the contract amount
• Indirect damages such as loss of profit and loss of reputation are not compensated
• Damages within insurance coverage are covered by the insurance company

7.3. Participant Responsibility

• People attending events are responsible for assessing their own health condition
• Participants with health problems must notify us before the event
• Participants who do not comply with event rules are responsible
• The participant is responsible for damage caused to other participants or equipment

8. Intellectual Property Rights

8.1. Copyright

• All content on the website (text, images, video, audio, code, etc.) is subject to the copyright of our Company or its licensors
• Content may not be copied, distributed, modified or used without permission
• Commercial use of content is prohibited

8.2. Trademark Rights

• The “Sporara” trademark and logo are registered trademarks of our Company
• Use of the trademark and logo is prohibited without written permission
• Legal action is initiated in case of trademark infringement

8.3. User Content

• Content shared by users is the responsibility of the user
• Our Company reserves the right to moderate user content
• Illegal or inappropriate content may be deleted

9. Privacy and Data Protection

The processing, protection and storage of your personal data is carried out in accordance with our Privacy Policy and KVKK legislation. For detailed information, please review our Privacy Policy.

10. Cookies

Cookies are used on our website to improve the user experience and service quality. For detailed information about the use of cookies, please review our Privacy Policy.

11. Links and Third-Party Services

• There may be links to third-party websites on our website
• These links are for informational purposes and are not under our Company’s control
• Our Company is not responsible for the content and privacy policies of third-party websites
• Third-party services (payment systems, analytics tools, etc.) are subject to their own privacy policies

12. Changes and Updates

• These Terms of Use may be updated due to changes in legal regulations, updates to our services or changes in our business processes
• Updates take effect on the date they are published on our website
• In the event of significant changes, users are notified by email or through the website
• You can follow the current terms on our website
• Continuing to use our services after updates means you accept the updated terms

13. Dispute Resolution

13.1. Negotiation

In the event of any dispute, the parties will first seek a solution through negotiation.

13.2. Mediation

For disputes that cannot be resolved through negotiation, mediation may be attempted.

13.3. Legal Recourse

• Istanbul Courts and Enforcement Offices are competent in resolving disputes
• For consumer transactions, Consumer Arbitration Committees and Consumer Courts are competent
• The applicable law is Turkish Law

14. Miscellaneous Provisions and Other

14.1. Severability

The invalidity or unenforceability of any provision of these Terms of Use does not affect the validity of the other provisions.

14.2. Waiver

Our Company waiving any of these terms does not mean that the provision is deemed entirely invalid.

14.3. Entire Agreement

These Terms of Use constitute the entire agreement between the parties and supersede all prior agreements.

15. Contact

You can contact us with your questions, opinions and requests regarding the Terms of Use: